The Unique Dynamics of Family Businesses Family businesses often benefit from deep loyalty and a strong sense of purpose, forged through shared history, trust, and long-term commitment. At the same time, the...

How the Ladder of Inference Shapes Conflict A physician and a hospital administrator sit across from one another certain they understand the other’s intentions. But can either of them actually know what...

The human work that moves organizations forward. Why Change Quietly Undermines Culture Organizational change is often framed as a strategic advantage: new structures, mergers, leadership transitions, revised roles, clearer lines of accountability,...

A conflict between two colleagues has reached a boiling point. After several unsuccessful attempts by HR and leadership to resolve the conflict internally, the company engages a neutral third-party to “mediate.” What...

An estimated 20% of the population is considered neurodivergent, which means many organizations have neurodiverse talent whether they realize it or not. Neurodiversity refers to the natural variations in how human brains...

What Creates “Difficult” Behavior? How many times have you heard this? “I am dealing with a really difficult person.” The phrase applies in a lot of different scenarios. A colleague becomes “impossible.”...

Managing Emojis in the Workplace Emojis Are Not a Shortcut for Words Recently, Slack circulated a seemingly innocent promotional email encouraging greater use of emojis in the workplace: “A picture is worth...